Subscribe to FeedGood Questions Identify eLearning 2.0 Opportunities
I'm a big fan of questions (see Better Questions for Learning Professionals) and as I'm preparing a workshop (Revolution in Workplace Learning) one of the things I stumbled upon is what seems to be a great new question:Given that eLearning 2.0 (web 2.0, wikis, blogs, social networking, etc.) represents new ways of supporting learning and work ... as a ... need to ask in order to figure out if and how eLearning 2.0 approaches apply to given performance improvement needs.In ... approaches as part of your performance intervention.I would very much like to hear your thoughts on this. Some of ...
eLearning Technology - Thursday, July 3, 2008 - CommentsInstruction eLearning 2.0 and Quality
... small Wiki that has performance support materials that goes along with your eLearning on that new software applicationat ... same instruction vs. support question we've had all along? If we provide information in the form of performance support ... . This hasn't changed. But our desire to move stuff to performance support has definitely increased and is more and more often the appropriate approach.What has changed in my example is that the learner / performer or people who support the performance (e.g., the help desk) are able to change content in the support materials.I'm not sure, but it seems ...
eLearning Technology - Wednesday, June 25, 2008 - CommentsQuick Wins
Wiki that has performance support materials that goes along with your eLearning on that new software applicationat first ... strategy against which actions can be measured and be found either to support an long-range plan or not to support it or to support it in some measure. That strategy is the long pole in the tent - it is the metric that we can measure ...
eLearning Technology - Monday, June 23, 2008 - CommentsFrank Nguyen - EPSS - at ASTD
... is not an effective method for performers to find information.Integrating information closer to the work flow and work interface can improve performance.Novices cannot effectively use the same support systems as experts.Providing learners with more on-the-job performance support does not eliminate the need for training and there are cases where training is ... order to drive adoption of EPSS.Choices for what to do as performance support vs. training:Routine (perform the task ... that often search is not a great vehicle to support particular performance. However, I take issue with the claim ...
eLearning Technology - Monday, June 2, 2008 - CommentsePerformance
... stepped through the transition from thinking in terms of courses to thinking about broader uses of technology to support performance. His terminology around elements of what goes into ePerformance is a bit different than what I discussed ... a Performance Ecosystem that he talks through at minute 54 in the talk.I'm not sure if this is top-down or bottom-up or ... discussion (1:02) around the gist of ePerformance - it's "not about training/learning, it's about empowering performance ...
eLearning Technology - Thursday, May 29, 2008 - Comments100 eLearning Articles and White Papers
... illustrated below. Each cell is supported with video examples. 10. Web 2.0 Is the Future of Education (Techlearning blog ... campus, social software tools can support students and staff beyond the classroom, reaching around the world for ... and E-Learning, Part II. 18. E-Performance Essentials: ELearning and Social Software An interesting article - Early e ... A third of teachers struggle to use the technology schools are equipped with and want more support and training, the ... for E-Learning Projects - DSA Learning & Performance Tips Newsletter 49. Creating Scripts and Storyboards for ...
eLearning Technology - Monday, April 28, 2008 - CommentsChallenges 2008
... define their direction around use of technology to support human performance. I will also be working a little bit with ... . There's obvious linkage to what matters. I see this happen on projects such as:Metrics-driven performance support toolsPerformance support tools and workflowIntegrated psychometric modelsMatchingUnfortunately, I randomly find these ...
eLearning Technology - Tuesday, February 5, 2008 - CommentsRequest for Proposal (RFP) Samples
Based on my post LMS RFP, I've been asked several times if I knew where you could find samples of Request for Proposals (RFPs) for custom eLearning development, performance support tools, learning content management systems (LCMS), elearning authoring tools, etc. Today the question was for Microsoft Project. This wasn't something I could directly help the person, but I had the sense that people may be missing some key search tricks that would give them a list of reasonable results.The keys are:(filetype:pdf OR filetype:doc) - only show me actual documents in either of these formats.
eLearning Technology - Tuesday, January 29, 2008 - CommentsLearning Systems
... simplify the terminology, ending up with performance support, performance, development, and learning. The "e" obscures the ... . Of course, Jay, I should need to tell you that. :)Valerie comments -Why the interest in separating out support for learning from support for doing?Seems to me that the most critical learning is that which is in support of performance. And ... Support or Performance Support solutions. "Support" suggests slightly after a problem has surfaced during performance. eSupport implies some very particular kinds of solutions."Performance Support" suggests along with performance. EPSS ...
eLearning Technology - Tuesday, January 8, 2008 - CommentsEPSS and ePerformance
... delivered electronically (virtual classroom, courseware).So, what about these other terms:EPSS (Electronic Performance Support ... . So, for some time, we have added "ecoaching" to our "elearning" offering, to describe our electronic support options ... entries (E-Performance Essentials) separating eperformance into edevelopment, einteraction and esupport.Do these still hold to you (a search on esupport or e-support gets you mostly remote software support sources)? It seems like no term ... : Improving individual performance by leveraging technology ePerformance = eDevelopment + ...
eLearning Technology - Saturday, January 5, 2008 - CommentsROI and Metrics in eLearning
... instead.Support - ROI Calculator Training & Support Return on Investment CalculatorInvesting in Learning: Consider Value, Not ... elearning: Evaluating: ROI · Learnometer: Dashboard measures of investment performance in learning... · ...
eLearning Technology - Tuesday, October 16, 2007 - CommentsSoftware Upgrade Training and Support
... performed, and then they try the task on their own in a simulated environment. I'm worried that we'll bore people to tears and ... /understood tasks in the new interface. This greatly simplifies the training and support needs. However, if you are ... talking about an upgrade as interface change then any training and support starts and ends with roles/jobs and tasks ... organization and how often these are performed, then you have the basis for your learning design.3. I agree that 80 hours is WAY ... hybrid reference and support, and follow-on "office hours" that allow people to ask questions, tell us problems ...
eLearning Technology - Monday, September 24, 2007 - CommentsLMS Satisfaction Features and Barriers
... much lower satisfaction number than the managers and directors who get the results and the reports. Performing tasks ... .. 1 2.10 Meridian KSI Knowledge Ce.. Meridian KSI 1 1.60LMS Barriers:The Cost IT Support Customization Integration with other systems (content. HR, ERP,.. Legacy system integration Mind set to move learning online Problems with vendor Support from management Flexibility for future requirements Support from stakeholders Clear business goals Security Support ... (SCORM and AICC) Training history The ability to support different models and sequences of blended.. Ability to create ...
eLearning Technology - Thursday, September 20, 2007 - CommentsUpdate on Software Simulations Tools
I'm never sure what updates people will see, but I wanted to alert people that I've made a small update to my page: Software Simulation eLearning (w/ links to Tools)The update primarily added some data from the eLearningGuilds Research at the bottom of the page - eLearning Tools Satisfaction. This shows satisfaction among tools that fall into categories related to software simulation: screen capture, electronic performance support (EPSS) and simulation. There are some definite issues with some of these tools not really being for the same purpose, but I was looking to get Assima ...
eLearning Technology - Saturday, June 9, 2007 - CommentseLearning or Learning? - More to It
Personal Knowledge Management, personal information management, Performance Support tools, ePerformance, Productivity Systems, etc. are not that far away. Really, once you get to information and doing, you pretty much are talking about everything an information worker does.Clark Quinn and I had a conversation about this issue back in December 2006. And we lamented that we don't really have a good term to describe the broader range of systems that we work on ...
eLearning Technology - Tuesday, May 22, 2007 - CommentsBrandon Hall Network - Back from the Dead?
... the community of people interested in the use of technology for learning and performance support would form a vibrant online community, exchanging ideas, making connections, etc. Unfortunately, as I expressed in Too Many Social Networks, I'm somewhat skeptical that having a lot of networks will really take hold. And, it's worse when you are targeting a particular community that doesn't have a great adoption rate ...
eLearning Technology - Monday, May 7, 2007 - CommentsNo Informal Learning and Blended Learning Mix - CLO Panel Surprises
At the eLearningGuild event, I attended a panel of CLOs from fairly large organizations (including EMC). Most of what they said was pretty much what you'd expect, however, what really surprised me were two things.First, none of the panelists seemed to focused on finding ways to support informal learning in the organization. EMC owns Documentum (a big document management/content management system) and owns eRoom (a team collaboration tool). Marc Rosenberg, the moderator ... tools really weren't important for him to use to help learners/performers. It was fascinating to see the disconnect.And ...
eLearning Technology - Tuesday, April 17, 2007 - CommentsSupporting New Managers
Ray Sims has been doing great stuff over on his blog: Sims Learning Connections. I've just read his answer to this month's big question - What Would You Do to Support New Managers? - Supporting New Managers With Informal Learning - good ... effectively support and coach them over time. The question is always how do they get that coaching support. Some of the most effective performance interventions that I've been involved in targets both the performer and their manager with regular on-going support. In this case, new managers, I would certainly target their managers with regular (every ...
eLearning Technology - Monday, March 12, 2007 - CommentsBig Question Follow-up - Are There Trade-Offs?
Quality is "changing a person" or "achieve a performance goal" ... I hate to say it, but these folks are theoretically ... focusing our higher-cost solutions at the most important parts of the intervention and using lower-cost, support type ... performance (their definition of quality) if they had more time and money. After all, if we hired individual professional ...
eLearning Technology - Friday, January 19, 2007 - CommentsWhere Will the Change Come From?
A few weeks ago, I posted a summary around the November LCB Big Question "Are ISD / ADDIE / HPT relevant in a world of rapid elearning, faster time-to-performance, and informal learning?":eLearning Technology: Significant Work Needed to Help Instructional DesignersSome interesting thoughts in the comments. One thing that just struck me was a comment by ... better support.Finally, combine this with the discussions around Informal Learning that suggest the support for informal ... the enterprise. We'll examine what's working and not working. We'll grab stuff that works and fashion theory and support ...
eLearning Technology - Thursday, December 14, 2006 - CommentsThe Real Challenge around Informal Learning
... ultimately creates technology solutions that support human performance is to:Understand the performance objectivesUnderstand the human performance that can achieve these objectivesWhere appropriate create technology support for that human ... two struggles that I still have. First, there's a struggle with the nature of trying to support informal learning. In ... what's inside the box of informal learning and how we can better support it (with technology). The bias I see is that the moment you try to provide guidance or support, then it feels like you are going against the spirit of being ...
eLearning Technology - Wednesday, December 6, 2006 - CommentsMore on the Form of Informal
... performance objectives, provide appropriate support, structure and form without dictating to some level? No one says its ... range" and other similar terms, but I think that we can all agree that we are talking about finding support/structure ... to the student in terms of the level of support/structure, freedom of the form used, etc. and I'll feel more comfortable with more control on support/structure, form, etc.Stephen's concern with my "greater control" is:It is one thing to say, "I'm personally much more confident if I have a set of performance objectives that I can use to derive ...
eLearning Technology - Monday, December 4, 2006 - CommentsThe Paradox of Informal Learning (Form of Informal?)
If you read my blog, you know that while I'm a big believer in the need to improve human performance outside of classic formal learning interventions, e.g., personal learning support, you also know that the term and a lot of the discussion around informal learning makes me worried. By way of background for my comments, you may want to look back at:Informal Learning - Let's Get Real - Part II Informal Learning - Let's Get Real Elves, Measuring Results and Informal Learning ... kinds of tools that he's provided that support informal learning: Structured OTJ Checklists, Knowledge Guides, ...
eLearning Technology - Monday, December 4, 2006 - CommentsKnowledge Management Core Issues
... and emergent affordances. Not many firms recognize or care about sub-optimal performance in this area - the results you ... useful, but there needs to sustained executive drive and support for this to have an impact.Improving competitive ... level support, legitimization and walking the talk - leading via example is the key.Finding tacit knowledge sources ...
eLearning Technology - Monday, November 20, 2006 - CommentsThe Big Question for November - Future of ISD / ADDIE / HPT?
HPT relevant in a world of rapid elearning, faster time-to-performance, and informal learning?To me, this is one of the ... industry as being involved in the convergence of management consulting, human performance, learning and technology. Our job is to understand the business objectives, understand how human performance impacts them, identify the gaps and ... personally believe that a lot of what we know about analyzing the business issues, human performance issues, information issues, human performance needs are similar today as they were 10 to 20 years ago. There are some new considerations such ...
eLearning Technology - Monday, November 6, 2006 - CommentsPersonal and Group Learning Using Web 2.0 Tools
... of their company and internal clients, (b) their performance and learning needs, (c) their learning strategies, and (d) what they need to do from a services, technology, process and people perspective to support this strategy. They will be ... focus on how several Web 2.0 tools could be used as part of a system that would support them in this challenge.For this ... they'll want it tracked under the LMS. The department needs to figure out:What do they need to provide to support this? What ... technology such as a discussion group (and maybe still should). However, the net effect is much better support for ...
eLearning Technology - Thursday, September 21, 2006 - CommentsCourse and Courseware Fading - The Future of eLearning
... and performance function provides to the organization then it begs the question: what will replace this model? And as ... LearnI believe that the biggest challenge right now for all workplace learning and performance professionals is ... out of the Courseware mindset and into the information/support mindset. It will allow you to have your content ...
eLearning Technology - Sunday, August 6, 2006 - CommentsInformal Learning - Harold Tells Us Where To Put It - Now What
Career Development, Feedback Systems, ...Harold then gives a sample list of non-instructional performance interventions:Electronic Performance Support System (EPSS) Workplace Design Knowledge Management (KM) Just-in-Time Support Communities of ... Great post by Harold Jarche - Informal Learning and Performance Technology responding to my post - Informal Learning ... .* Performance Interventions** Learning Interventions*** Instructional Interventions (e.g., Training)*** Non-Instructional ... Professionals I think would say that they commonly use: EPSS, parts of KM, Just-in-Time Support, Multimedia, Intranets, and ...
eLearning Technology - Tuesday, July 18, 2006 - CommentsBetter Questions for Learning Professionals
... not necessarily that hard to do. If you are having a roadblock, start with the desired performance. If you are still ... dramatically different technical landscape, a move towards business results and performance as the focus ... the world is ... in a way that I know will have impact on the performance that I care about and that is repeatable? What can I borrow ... to make myself a better learner?Reference Hybrids - How have you organized landing pages to support both reference ...
eLearning Technology - Monday, July 17, 2006 - CommentsTools and Strategies for Personal Learning
... formal training and performance support solutions, the real need is to help develop "practical tools and strategies" that help us learn. However, I feel like we are failing miserably in this area.We (learning professionals) don't seem to know how to use these tools ourselves: Do Learning Professionals Make the Worst Learners? and More Questions on Making Learning for Learning Professionals More Effective.And I have see lots of examples of tools out there, but I don't see lots of adoption nor do I see the practical strategies ...
eLearning Technology - Wednesday, June 21, 2006 - Comments
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