When it comes to measuring the impact of training events (ex. instructor-led classes and online courses), there are two main types of metrics: transactional data and user data. Transactional data is all about numbers. For example, it tells you how many people completed a class in a given time period. While this data is sometimes mildly interesting, it ... collect accurate user data. Over the past few months, I’ve been researching a product from KnowledgeAdvisors called Metrics That Matter® . To put it simply, Metrics That Matter (from here on, MTM) is a system ...

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